Repository Technical Support Engineer


Symplectic is a leading developer of integrated research information management systems, and its flagship product Elements is used by hundreds of thousands of researchers based in research institutions across the globe. We are looking for a talented individual interested in working closely with customers to support our integrations with digital repository platforms.

With an open-plan office in King’s Cross, our workspace is light and modern, and with a collaborative working environment you’ll find yourself working with and learning from the whole team. Solving complex problems and keeping our customers happy is what we do best, and we’d like someone that will help us maintain these high standards.

About You

We’re looking for an experienced technical problem solver who is also a great customer facing communicator. You must be self-driven to understand the detailed behaviour of every corner of a configurable system before offering options to customers, valuing self-motivated preparation and comprehensive understanding over reactive learning.

Experience and a good level of ability with XML and XSLT is required, as well as a proven track record of successfully managing business critical customer-facing data migration projects. Previous experience working with institutional digital repositories or within the academic publishing industry is highly desirable.

About The Role

You will be required to gain a comprehensive understanding of how our flagship product – Symplectic Elements – is designed to be integrated with DSpace, EPrints, Hydra and a variety of other digital repository systems in support of customer institutional Open Access policies.

Armed with that knowledge, you will quickly become responsible for the successful implementation of customer digital repository integration projects, understanding requirements, developing, testing and delivering carefully configured data crosswalks, maintaining technical documentation and providing options and advice to meet customer needs.

You will remain responsible for the provision of ongoing technical support for digital repository integrations, including where appropriate implementing requested alterations.

This role will present you with plenty of opportunities for responsibility across a wide range of activities in the product support and services lifecycle, with a heavy emphasis on technical data manipulation and application configuration, but also including business analysis, customer expectation management, and integration testing.

Salary: Competitive, based on experience.

Please note, all candidates must be able to demonstrate the right to live and work in the UK prior to any formal offer of employment.

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