Privacy Notice

Symplectic Limited (“Symplectic”) respects your concerns about privacy and values its relationship with you. This Privacy Notice (the “Notice”) describes:

  • the types of information we collect from subscribers, customers, contacts and visitors to our website at www.symplectic.co.uk;
  • how we may use that information;
  • with whom we may share that information; and
  • the measures we take to protect the security of that information.

Our Notice also tells you how you may contact us to update your information, remove your name from our mailing lists or get answer to questions you may have about our privacy practices.

Click on one of the links below to jump to the listed section:

Information We Collect and How We Use It

Personal Information We Collect About You

You may choose to provide personal information (such as your name, address, telephone number and email address) to us. We list below the methods by which you may provide the information and the types of information you may submit. We also tell you how we may use the information.

Contact

If you communicate with our Customer Services department through the ‘Get in Touch’ link on our website or by post or telephone, we may ask you for information such as your email address, your location, the type of product you subscribe to and/or purchase from us and the type of customer you are (e.g. personal subscriber, registrant, website visitor etc.). You may also choose to provide additional personal information, for example, in the form of an attachment or by post. We will hold these details in our customer services query database and use such personal information to respond to your questions and comments. We may also use such personal information to evaluate the quality of our products and services.

Jobs at Symplectic

You may submit your CV and other information by email to apply for a job with Symplectic. We use the information you submit to evaluate your suitability for the position and to contact you regarding your application.

Non-Personal Information We Collect

We collect certain aggregated and non-personal information when you visit our website. Aggregated and non-personal information does not relate to a single, identifiable visitor. It tells us information such as how many users visited our website and which pages were accessed. By collecting this information, we learn how to best tailor our website to our visitors. We collect this information with “cookie” technology as explained below.

Cookies

Like many companies, we use “cookies” on our website(s). Cookies are bits of text that are placed on your computer’s hard drive when you visit certain websites. We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Read more on our Cookie Policy.

Information We Share

We do not sell or otherwise disclose information about our website visitors, except as described here. We may share the information you provide with affiliates of Symplectic (i.e. companies in our group) and our joint marketing partners. We may also share the information with service providers we have retained to perform services on our behalf. These service providers are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement agencies following an appropriate request or (iii) when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through our website(s) in a manner that is consistent with this Privacy Notice.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the information you provide on our websites.

Access and Correction

Symplectic will provide website users with access to a copy of their personal information which they have provided through our site(s), where such users are reasonably entitled to ask for this, (for which we may charge a small fee not exceeeding the statutory maximum) and they will have the ability to review and correct it, as applicable. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your information.

If you would like your information removed from our mailing list, you may email us at enquiries@symplectic.co.uk or call +44 (0)20 7278 8446.

Updates to Our Notice

This Notice may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this site to notify you of any significant changes to our Notice and indicate at the top of the Notice when it was most recently updated.

How to Contact Us

If you have any questions or comments about this Notice, or if you would like us to update information we have about you or your preferences, please contact us by:

Company Registration Number: 4679238

Calling: +44 (0)20 7278 8446

Sending an email to: enquiries@symplectic.co.uk

Writing to:

Symplectic Limited, 4 Crinan Street, London N1 9XW, United Kingdom